Shipping policy
Shipping Policy
Orders are processed within 1–3 business days after payment has been successfully completed.
Orders are not processed on weekends or public holidays.
Estimated delivery time is 5–20 business days, depending on the delivery location.
Delivery times are estimates only and may vary due to logistics conditions, customs processing, courier delays, public holidays, or other external factors outside our control.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
We currently deliver to Europe.
After an order has been handed over to the courier, we are not responsible for delays caused by the courier, customs authorities, local delivery services, weather conditions, operational disruptions, or any other external circumstances.
Incorrect Address:
Customers are responsible for ensuring that the shipping address provided at checkout is complete and correct.
We are not responsible for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at support@orthostep-europe.com.
Lost or Delayed Packages:
If your order is significantly delayed or appears to be lost in transit, please contact our support team at:
Our team will assist you in checking the tracking information and contacting the relevant courier where possible.